frequently asked questions raised by our customers.

Sertix is an all-in-one property certification platform helping London landlords and agents book, manage, and receive compliance certificates quickly, without handling multiple contractors or scheduling.

You can book Gas Safety Certificates, Electrical Installation Condition Reports, Energy Performance Certificates, and Fire Risk Assessments, either individually or bundled together through our simplified Compliance Pack.

Simply book online in minutes, and Sertix coordinates certified professionals, schedules inspections, and delivers all required certificates digitally, ensuring your property remains fully compliant.

Yes, Sertix operates across Greater London, providing reliable access to vetted, certified professionals and ensuring consistent service quality regardless of property location or portfolio size.

Yes, Sertix allows you to bundle multiple certifications into one booking, reducing administrative effort, saving time, and often lowering overall cost through combined service pricing.

The Sertix Compliance Pack is a five-year subscription covering all required property certifications, ensuring your property remains fully compliant without repeated bookings or missed deadlines.

The Compliance Pack includes Gas Safety Certificates, Electrical Installation Condition Reports, Energy Performance Certificates, and Fire Risk Assessments, all scheduled and managed across the full five-year period.

Sertix schedules and manages all required inspections over the five year period, ensuring certificates are renewed on time and delivered digitally without you needing to rebook any appointments.

Yes, bundling certifications through the Compliance Pack typically reduces overall costs compared to requesting individual bookings, while also saving time and avoiding repeat scheduling.

Each Sertix Compliance Pack applies to a single property, but multiple packs can be purchased to cover entire portfolios with consistent, fully managed compliance across all properties.

An EICR is a detailed report assessing the safety and condition of your property’s electrical systems, identifying faults, risks, and required remedial work to ensure compliance.

Yes, landlords in England and Wales must obtain a valid EICR at least every five years, as to ensure that all electrical installations are safe and compliant with current and up-to-date regulations.

An EICR typically takes between two and four hours, depending on the property size, electrical complexity, property age, and accessibility of circuits and installations within the building.

If your EICR identifies issues, you will receive a report outlining required remedial work and actions, which must be completed before a satisfactory certificate can be issued. Our team can help with this.

EICR pricing in London usually ranges from £250 to around £350, with more competitive rates available when bundled with other certifications, such as with Sertix’s Compliance Pack.

An EPC measures your property’s energy efficiency, providing a rating from A to G, along with recommendations to improve performance and reduce energy consumption in the future.

Yes, a valid EPC is legally required to be obtained by a landlord before marketing or renting a property, ensuring that tenants are informed about energy efficiency and expected running costs.

An EPC is valid for a period of ten years unless significant property improvements are made, after which time a new assessment may be required to reflect updated energy performance.

Most rental properties must achieve at least an E rating to be legally let out to tenants, with potential future regulations expected to increase the minimum efficiency standards further.

EPCs typically cost between £100 and £200 depending on property size, with lower effective pricing available when included within Sertix’s bundled Compliance Pack services.

A Fire Risk Assessment identifies potential fire hazards, evaluates associated risks, and recommends appropriate safety measures to ensure occupants are protected and regulations are met.

Fire Risk Assessments are legally required for HMOs and communal areas, and strongly recommended for all rental properties to minimise risk and demonstrate compliance.

Fire Risk Assessments should be reviewed regularly, particularly after significant property changes, tenancy changes, or if previous assessments identified risks requiring ongoing monitoring.

It includes evaluation of fire hazards, alarm systems, escape routes, fire doors, and safety procedures, ensuring the property meets current fire safety standards, and doesn't have an impact on insruance policies.

Costs can vary greatly depending on property size and complexity, but Sertix offers competitive pricing and bundled options to reduce overall compliance costs for landlords and agents.

A Gas Safety Certificate confirms that all of a rental property's gas appliances, fittings, and flues are safe to use by tenants, and meet required regulatory safety standards.

Yes, landlords must obtain a Gas Safety Certificate annually and provide a copy to tenants, ensuring all gas installations are regularly checked and compliant. The financial implications of not doing so, can be significant.

Only a UK-based Gas Safe registered engineer is legally authorised to carry out inspections and issue a Gas Safety Certificate for rental properties in the UK. Certifications can be confirmed online.

A gas safety inspection usually takes between 30 and 60 minutes, depending on the number of appliances and overall complexity of the property’s gas system, which can be complicated due to age.

Dependent on provider, Gas Safety Certificates typically cost between £100 and £150, with discounted rates available when combined with other certifications through Sertix’s bundled services.